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Privacy Policy

About our privacy policy

Biostrap Europe cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals. This privacy policy applies to the use of the website and the services provided by Biostrap Europe. The starting date for the validity of these terms and conditions is 18/10/2020, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this data is used for, and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.


About our data processing

Below you can read how we process your data, where we save it, what security techniques we use and to whom the
data is visible.

Ideal.shop
Our webshop has been developed using Ideal.shop Personal data gathered with the use of our website and services are shared with Ideal.shop. Ideal.shop requires access to these details to offer (technical) support. They will not use this data for any other purposes. Ideal.shop has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. 
We also use Ideal.shop for handling our email -traffic and newsletter distribution. Any confirmation e-mail or web forms you receive from our website are sent to you via servers of Ideal.shop. Ideal.shop will not use your name and email address for its own commercial purposes. At the bottom of each automated email sent from our website, you will find an ‘unsubscribe” link. When you click on this link, you will no longer receive automated emails from our website. However, please note that this has a substantial effect on the functionality of our website. Your personal data will be securely stored by Ideal.shop. Ideal.shop uses cookies and other internet technologies that track if emails are opened and read. Ideal.shop retains the right to use your personal information to further improve its services and, and within this context, to share it with third parties.

Facebook Messenger
We use Facebook Messenger for the chat related customer support on our site. Like most ISPs, Facebook Messenger collects non-personally identifiable information of the kind that web browsers, apps, and servers typically make available, such as browser type, language preference, geographic location, referring location, and date and time for each visitor. Facebook Messenger's purpose of collecting non-personally identifiable information is to better understand how tawk.to's visitors use its services and to give Facebook Messenger's users the ability to understand how their visitors use their services. From time to time, Facebook Messenger may release non-personally identifiable information in aggregate, e.g. by publishing a report on trends in the use of its services.

Gmail
For our regular business email, we use the email services of Gmail. This party has implemented fitting technical and organizational measures to prevent misuse, loss, or corruption of your data. Gmail does not have access to our mailbox and we treat our email-traffic confidentially.

Simply.com
We also use the mail services of Simply.com to provide email addresses for out automated mail (mail forwarding) and business mail from our own domain. This party has implemented fitting technical and organizational measures to prevent misuse, loss, or corruption of your data. Simply.com does not have access to our mailbox and we treat our email-traffic confidentially.

Zoho.eu
For better customer support, we use the services of Zoho. Zoho has implemented fitting technical and organizational measures to prevent misuse, loss, or corruption of your data. Zoho does not have access to your personal and we treat your information confidentially.

Anyday.io
Anyday.io processes (part of) our payments in our webshop. Anyday.io processes your name, address, and residence information. They also process payment information such as your bank account number or credit card number. Anyday.io has implemented suitable technical and organizational measures to protect your personal data. Anyday.io retains the right to use your personal (anonymized) information to further improve its services and, in this context, share it with third parties. In the case of a request for a deferred payment (credit facility), Anyday.io will share personal and order information with the appropriate payment provider. All the aforementioned guarantees of the protection of your personal data are also applicable to third parties used by Anyday.io that use third parties. Anyday.io does not store your data for longer than allowed by the legal terms.

Coolrunner.dk
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery, we can use the services of Coolrunner. For a successful delivery, it is important that we share your name, address, and residential details with Coolrunner. Coolrunner uses this information with the sole purpose to carry out the agreement of delivery. In the case of Coolrunner hiring subcontractors, they will share said information with these parties.

Shipmondo.com
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery, we can use the services of Shipmondo. For a successful delivery, it is important that we share your name, address, and residential details with Shipmondo. Shipmondo uses this information with the sole purpose to carry out the agreement of delivery. In the case of Shipmondo hiring subcontractors, they will share said information with these parties.

Meneto.com
For our accounting, administration, and bookkeeping we use the services of Meneto. We share your name, address, residential details, and general details concerning your order/purchase. This data is used for the administration of sales invoices. Your personal data is securely sent and stored, Meneto has implemented fitting technical and organizational measures to protect your personal data against loss or unauthorized use. Meneto is obligated to a duty of confidentiality and will treat your data accordingly. Meneto does not use your personal data for any other purposes other than those previously described above.

Google Analytics
In order to provide us with the best insight and comparison of data for our website, we use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the website made available to Google Analytics by installing the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout ) for your web browser. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Metricool
In order to provide us with the best insight and comparison of data for our website and our Social Media, we use Google Metricool, which is a web analytics service that tracks and reports website traffic and our Social Media channels.

About Biostrap Europe and Biostrap USA LLC

Biostrap Europe with the related domains is owned and managed by Medgar IVS and is independent of Biostrap USA LLC. This means that no data exchange with personal information takes place between the two companies, without the explicit consent of the data subject. Biostrap USA LLC does not have access to the sales register of Biostrap Europe IVS. Conversely, Biostrap Europe does not have any access to the data that is collected after purchase.


Purpose of data processing

General-purpose of data processing
We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to - not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfill accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath, or legal obligation.

Automatically collected data
Information automatically gathered by our website is processed with the sole purpose of providing you with and/or to further improve our services. This information (for instance your IP address (anonymized), web browser, and operating system) is not personal information.

Cooperation in tax and criminal investigation
In some cases, we may be obligated by the government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases, we are forced to comply and assist, but will, based on lawful possibilities, offer an objection.

Retention periods
We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.


Your rights

Based on valid Danish and European law you, as a concerning party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request to be forgotten we will maintain an administration of anonymized data. You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data classifications that we use within our system. At all times you maintain the right to lodge a complaint with Data Inspectorate if you suspect that we mistreat or misuse your personal data.

Right of inspection
At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

Right to rectification
At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via
the e-mail address is known to us, a confirmation that the data has been adjusted.

Right to restriction of processing
At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel said limitation.

Right of transferability
At all times you maintain the right to request for the data we process that has a relation or maybe reducible to your person be processed by a third party of choice. You may send in such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies
of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we can no longer guarantee the previous data safety.

Right of objection and other rights
At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection, we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection, we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject to automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of
privacy matters.

Privacy policy changes

At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.


Company details


Medgear IVS
Østervangsvej 22
8900 Randers C
Denmark

Telephone number: +45 44 45 22 22

Email: info@medgear.eu

VAT ID no. : DK39793709

Data Manager: Willem Gielen