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To reset your device, please go to:
Settings > click the device icon (Wristband or Shoepod) > Scroll down > Click Reset Device
Having trouble connecting? Try these steps below!
Biostrap keeps the device connection open only when the App is in the foreground.
When the app goes in the background, Biostrap closes connections (to save battery), but wakes-up every 10 minutes, establishes connections with the devices (if the devices are the rage), syncs the data (if any) and again disconnects. And that process continues....
Therefore, when we open the app (for starting a workout, ending workout, starting sleep, ending sleep, etc), chances are that devices will not be connected at that exact moment. But as soon as the App comes in the foreground, Biostrap will try to establish the connection, which should take anywhere between 5 to 20 seconds.
Sometimes it takes time to get STEPS count updated from the server. Please wait for a minute or so.
If even after waiting, the STEP count in not increasing, please check following things.
Remember that you can always reach us from the Biostrap app at:
Settings > Support